Shipping
Shipping
Orders are processed and shipped within one to two business days, excluding Sundays and weekends.
STANDARD SHIPPING
Items normally ship via UPS Economy (SurePost), a service which partners with the USPS for residential delivery. Actual transit times are 2 to 7 days from shipment. A shipping confirmation email will be sent when your order leaves our shop.
OneWake currently ships exclusively to the contiguous United States, Alaska, and Hawaii addresses.
INTERNATIONAL ORDERS
We do not offer international shipping at this time. We do not ship to freight forwarders. We apologize for the inconvenience.
QUESTIONS
Email our Customer Service at orders@onewake.com or call us Toll Free (888) 887-9270
Returns
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.
RETURN POLICY
If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase. To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.
For products returned from 30-90 days after purchase, store credit will be issued.
RETURN PROCEDURE
E-mail orders@onewake.com to request Return Merchandise Authorization (RMA). Please indicate your order number and products you wish to return.
Ship a copy of the RMA or receipt and product to:
OneWake at Singleton Marine
Attn: OneWake
6275 Lanier Islands Parkway
Buford GA 30518
Customer is responsible for return shipping. Exchanges or replacements are sent to the customer with free shipping.
If you have any questions, please contact customer service at (888) 887-9270 or email orders@onewake.com for assistance.